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TECH FAQs

How do I empty the Teams cache on my Mac computer?

If you have a district Mac:

  1. Click on the Spotlight icon in the top right corner of your screen (it looks like a magnifying glass).
  2. Type "Self Service" and hit the Return key. This will launch the Self Service app.
  3. Sign in with your surreyschools.ca account.
  4. Look for the "Clear Microsoft Teams Cache" item.
  5. Click the "Clear" button.
  6. After the script has run, re-launch Teams.
  7. Drag and drop the Self Service icon to your dock for easy access (optional).


If you have a personal Mac:

  1. Click this link to download the TeamsCleaner app: TeamsCleaner.zip
  2. Double-click on the "TeamsCleaner.zip" file to decompress it (if it didn't automatically decompress).
  3. Drag and drop the TeamsCleaner app into your Applications folder.
  4. Drag and drop the TeamsCleaner app icon to your dock for easy access.
  5. Click on the TeamsCleaner icon whenever you need to clear the cache for the Teams app. Note: When you run the TeamsCleaner app, the Teams app will automatically quit.
  6. When you run the app, you may get a warning that the app was developed by an unidentified developer. If so, follow these instructions to bypass it.


Last Updated: January 26, 2021